Hook

Find out how to get quarters ahead of your renewal risk quarters, identify target accounts for upsell and create shared accounts plans.

Top Use Cases for an Account Manager in Hook

Use Hook to forecast multiple quarters out to assist with strategic business planning.

Forecasting Through Hook

How to plug the "gap" between your forecast and your financial plan.

Hitting Your Targets: Calculating & Closing Your Forecast Gap in Hook

Build reports in Hook to see the overall health of your book of business and reports for weekly meetings with CSMs.

Top 3 Reports for CS Leaders

Use Hook to prepare for a business review in 6 easy steps.

Prepare for a Business Review in Hook

Follow these top tips for using Compare Against in the Customers table

Top Tips: How to Use Compare Against to Track Metrics Over Time

Understand how to use Key Metrics to gain insights on accounts

Top Tips: Using Key Metrics for Better Customer Conversations

The best questions to ask Chat for insights about your book of business

Chat: Use Cases for Customer Success Teams

Best practice for choosing Signal Flags and Categories

Signal Setup Best Practices: Building an Effective Early Warning System

Your complete guide to maximise Chat/Hey Hook for Customer Success

Hey Hook: Getting the most out of Hook Chat

Want to work smarter? How to maximise efficiency, reduce churn and increase upsell

Best Practice

Find answers and get help from Intercom Support and Community Experts

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