How the Sync Works
Once connected, Hook keeps your Zendesk data up to date automatically. You do not need to export or upload anything.
Objects Hook syncs. Hook reads four Zendesk objects: Users, Organizations, Tickets and Ticket Metrics. Organizations map to accounts in Hook, Users to the people on those accounts, and Tickets and Ticket Metrics power support-based signals and reporting.
Initial import. On first connection, Hook imports these objects in full. Depending on how much data you have, this can take some time to complete.
Incremental updates. After the initial import, Hook syncs on a regular schedule and only pulls records that are new or have changed since the last sync, based on each record's last-updated time in Zendesk. Unchanged records are never re-read.
Read-only. Hook only reads from Zendesk. It does not create, edit or delete anything in your account.
To be able to set up an integration within Hook the individual setting up the integration must be a Zendesk admin
Navigate to the Integrations page (https://app.hook.co/configuration/integrations) in the Hook UI. You will be able to see a screen like below, press the + Add integration button.
2. Select the Zendesk integration from the list.
3. Enter your Zendesk subdomain in the textbox. This is the unique part of your Zendesk URL (not the full URL). For example, if your Zendesk URL is: https://yourcompany.zendesk.com then your subdomain is: yourcompany.
4. Click Authenticate with Zendesk and follow the instructions.
5. Once complete, please inform the Hook team. You will be redirected to the following screen once the connection has been established.
