Skip to main content

Data sync is not working as expected

A data sync is set up between Hook and your organisation’s CRM, but fields in your CRM have not updated as expected

Updated over 6 months ago

If you’re facing an issue or something doesn’t look right with Data Sync, learn more about how to troubleshoot. Try these quick solutions which will also improve your understanding of how Hook works.

Steps to troubleshoot

  1. Ensure that the integration user has the correct permissions to read and edit the fields set up for the data sync.

  2. Check that the fields being synced are of the same data type e.g. text fields in Hook can only sync to text fields in your organisation's CRM.

  3. Data syncs are updated daily. If a field has updated, wait 24 hours before checking your organisation’s CRM for the update.

An integration user is a special user account created specifically for connecting a CRM to another system, without requiring a real person to use the account.

Related Article: Data Sync: Sync Hook Data to your CRM

Did this answer your question?