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logs
Automation
Logs
Use automation
logs
to understand the impact of Hook automations and troubleshoot issues… Example
logs
for the Activate an agent action Example
logs
for the An external activity is received… trigger To view the most relevant automation
logs
, the view for
logs
from automation actions can
Automations Troubleshooting
If there are no
logs
in Success but
logs
in Skipped or Error, the automation has triggered but never… Viewing Automation
Logs
… Understanding Automation
Logs
Troubleshooting User Access Issues
SSO login loop (user is redirected repeatedly without
logging in)
… Microsoft Entra ID: users unable to
log in after
app registration… Provisioned users appear in Hook but cannot
log in
via SSO
Getting Hook Data Into Your Other Tools: Which Option to Use
Automation
logs
… Open the webhook action in the automation and select View
logs
… Find out more about automation
logs
here
Send Automated Emails
View the automation
logs
by selecting View
logs
on the Send an email automation output… Select View
logs
to see the run history of the automation
Webhook Automations: Connect Hook to Any External System
Logs
: open View
logs
on the webhook action and check for error messages against recent runs… Select View
logs
on the webhook action to confirm the automation is firing successfully… Open the webhook action and select View
logs
Unable to login to Hook
An error message or slow loading time when
logging into
Hook
Reporting on Agents and Actions
Alongside the agent report, automation
logs
now clearly surface whether each agent output succeeded or… Find out more about automation
logs
here… Automation
logs
also now show whether each action succeeded or failed, so you can confirm at the run
Getting Started with Hook
Everything you need to know to get started.
Log into
Hook and explore the Overview page…
Logging into
Hook 🔑… Microsoft SSO and Okta can also be used for
logging into
Hook
Radar: Signals from the Web - Customisation Guide
View the automation
logs
to see the most recent runs for the agent.