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Unable to login to Hook

An error message or slow loading time when logging into Hook.

Updated over a year ago

Try these quick solutions to troubleshoot login issues due to an error message or slow loading time.

Steps to troubleshoot

  1. Refresh your browser

  2. Open another browser

  3. Clear your browser cache

  4. Has your email address changed recently? If so, this can cause login issues. Reach out to [email protected], including your old email address in the email message

  5. If you’re having issues with SSO (e.g. Google, Microsoft), this will be an issue within your organisation’s SSO settings. Reach out to relevant internal tech support

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