đ¤ Managers and Technical Admins have access to these settings in Hook
Account Roles
An account role defines a individual's responsibility for the accounts they manage. Common account roles in Hook include:
Customer Success Manager (CSM)
Account Manager (AM)
Salesperson
Renewal Owner
Account roles are configured during your Hook implementation, unique to your organisation. The roles are defined using the account ownership logic from your organisation's CRM. To change this account ownership logic, reach out to [email protected].
Related Article: CRM Data: Accounts, Subscriptions and Hook Users
Edit Account Role Name
Go to Role settings.
Click the edit â icon to change the role name.
Click the tick button when completed, or the cross to cancel.
Display or Hide Accounts in My Overview based on Account Role
Configure accounts displayed on the Overview page in the My Overview view based on account role.
Go to Role settings.
Toggle the button in the Default to my accounts on homepage column. If this is toggled off, the accounts under this role will not appear in My Overview.
