If you’re facing an issue or something doesn’t look right when selecting cadences, learn more about how to troubleshoot. Try these quick solutions which will also improve your understanding of how Hook works.
Steps to troubleshoot
Check in Integrations settings to verify that the integration with your cadencing tool is still enabled. If there are errors, email [email protected] and our support team will resolve this.
You will see green ticks if the integration is working as expected, and red crosses if not. Find out more about Integration settings here.
There is approximately an hour delay between creating a new cadence, and this cadence appearing in Hook. Wait an hour before sending cadences to users after creating a new cadence.